Refund & Return Policy
Refund & Return Policy !
Our focus is complete customer satisfaction. All of my items for sale, are managed by me in all stages until the shipment of the order to the customer. Before buying any of my items, you should check all the technical details described in the listing of each item, check the price and shipping costs.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products damaged by the customer will not be eligible for refund.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are two situations where parcial or total refunds are granted (if applicable). Consideration for a full (minus charges and costs incurred) refund will be considered for special cases:
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Only refunds will be considered, if the item bought, does not correspond to the entire description of the ad.
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You make a double payment accidentally on the system.
Invalid Reasons:
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at dragoshells-jp. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper or more desireds somewhere else - The buyer must be confident of his purchase and that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.